Your Quick Reference on Lemon Law: From Coverage to Assistance Providers

Car buyers and consumers should be happy to note that there is law that protects them from underperforming and sub-par vehicles. It’s the ‘Lemon Law’, and all states in the United States have this law. Though the general intent of the national ‘Lemon Law’ is the same, it should be kept in mind that each state has a unique interpretation of the law. For this reason, consumers need to learn more about the state-specific rules and regulations to get the best out of the law. And it would be best as well to maximize all resources at your disposal in order to make the ‘Lemon Law’ works for you.

Warranty books

Car manufacturers print warranty books. And these books detail the instructions and the guidelines for the purchasers who think that they have a ‘lemon’ in their garage. You should keep in mind that these instructions are the things that should be done when the car stalls and you want to take advantage of the law. But don’t assume that all these rules and guides should be followed. The reason for this is that each state has a different version of the law.

So when the warranty book suggests that you need to attend an arbitration hearing in order to arrange the lemon claim, it doesn’t mean that you have to follow it by the letter. There are some states that call for arbitration, and some do not. Think of the warranty books as a guide, and not necessarily as a rule book that should be followed by the letter. For example, in the state of California arbitration is not mandatory. Based on their version of the law, the complainant can directly to a law firm and ask for a representation.


Arbitration is a process that forms part a ‘lemon’ resolution. Under the arrangement of arbitration, the consumer will attend a meeting together with the manufacturer and the intent of the proceedings is for the manufacturer or the dealer to have another chance at repairing the reported lemon. This is often conducted before the complainant can file a case against the manufacturer.

One potential result of the arbitration is on the repair decision. During the said meeting, it is a common practice that the representative of the manufacturer would argue that the company be given another shot at repairing the issue with the car. And because of the nature of the process, many consumers leave the arbitration room frustrated for not getting what they want, like a replacement. And this is the reason why a second option is necessary, and that is to file a case.

Customer Assistance Centers and dealer associations

Often, it’s a good move that the complainant should exhaust all means before filing a case against the manufacturer. This is where the Customer Assistance Centers can help. These centers are run by the manufacturers, and the complainant can all up the center toll-free to report the possibility of a lemon in the garage. This works like a call center where a representative will attend to your needs and will assign a case number. And can help you get help from the company. You can also get the assistance of the dealers in order to get a replacement. There are some associations that can be genuine in extending their help. When all else fails, there law firms are always there that can represent you in exercising your rights.

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